Legal
FlexDelivery24 — Terms and Conditions
"Platform" means the FlexDelivery24 mobile application, website, and related services.
"FD24", "we", "us", "our" means FlexDelivery24 Nigeria Limited.
"Sender" means a user who creates a delivery job to send a package.
"Receiver" means the intended recipient of a package under a delivery job.
"Flex Delivery Agent" or "FDA" means an independent courier registered on the Platform to fulfil delivery jobs.
"Standard Delivery" or "SD" means a delivery job where the Sender pays only for transport of a package already owned by the Receiver or agreed between the parties outside the Platform.
"Payment Protection Delivery" or "PP" means a delivery job in which the Receiver's payment for goods (the "Merchandise Worth Price" or "MWP") is held in escrow and released to the Sender upon confirmed delivery.
"Marketplace" means the feature allowing Sellers to list items for sale to Buyers, with delivery facilitated by FD24.
"Marketplace Seller" or "Seller" means a user who lists an item for sale on the Marketplace.
"Marketplace Buyer" or "Buyer" means a user who purchases an item listed on the Marketplace.
"Invoice Recipient" means the party (Sender or Receiver) responsible for paying the delivery fee for a given job.
"Business Day" means any day other than a Saturday, Sunday or public holiday in Nigeria on which commercial banks are generally open for business.
"Package Guarantee Fee" or "PGF" means the optional fee paid for eligible Payment Protection deliveries to obtain the package protection offered by the Platform, subject to the applicable policy.
These Terms apply equally regardless of whether you access the Platform through our mobile application or our website. Where these Terms refer to something being "reasonable" or done within a "reasonable" time, this is assessed objectively, having regard to ordinary practice for a delivery and marketplace platform operating in Nigeria, and does not confer unlimited discretion on either party.
By creating an account or otherwise using the Platform, you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and any additional policies referenced herein, including our Marketplace Policy, Payment Protection Policy, and Cancellation Policy, where published (together, the "Policies"). Where a Policy addresses a specific feature or transaction type in more detail than these Terms, that Policy governs to the extent of any conflict, but these Terms govern on all matters a Policy does not address. Creating an account or tapping to accept within the Platform constitutes your valid electronic acceptance of these Terms, and is intended to have the same legal effect as a signature under the Nigerian Evidence Act and applicable electronic transactions law. If you do not agree, you must not use the Platform.
1.1 Electronic Communications
By using the Platform, you consent to receive notices, disclosures, agreements and other communications from FD24 electronically by email, in-app notification, SMS or through the Platform where permitted by applicable law. Such electronic communications satisfy any legal requirement that they be provided in writing.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have the legal capacity to enter into a binding contract to use the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
We may require you to complete identity verification, including phone (OTP) and email verification, submission of a valid government-issued ID, and — for business accounts and FDAs — CAC registration and related business documentation. We may decline to activate, may suspend, or may terminate an account that fails verification, provides false information, or that we reasonably suspect is fraudulent.
Under Standard Delivery, a Sender books an FDA to collect and deliver a package. The delivery fee is calculated based on distance, package weight and dimensions, and any optional add-ons selected at booking (for example, return protection or additional delivery attempts). The delivery fee is payable by whichever party is designated as the Invoice Recipient for that job — either the Sender or the Receiver, as configured when the job is created.
Payment Protection Delivery is designed for transactions where a Receiver is paying a Sender for goods being delivered. Under PP:
The Receiver's payment for the goods (the MWP) is collected and held in a designated escrow arrangement, segregated from FD24's own operating funds, at a licensed banking partner, pending delivery.
The delivery fee (separate from the MWP) is payable by whichever party is the Invoice Recipient for that job.
Upon confirmed delivery, and after the applicable dispute window closes without an unresolved dispute, the MWP is released to the Sender, net of the applicable service fee.
If the job is cancelled at any stage, the MWP is refunded to the Receiver in full, regardless of the delivery-fee cancellation outcome — the MWP is the Receiver's goods payment, not a delivery charge, and is never forfeited to FD24 or the FDA.
Delivery fees may include a base fee (calculated by distance and package characteristics), a service fee, applicable value-added tax, and, where selected, optional charges such as a return-protection fee or an additional-delivery-attempt fee. For Payment Protection deliveries, a package guarantee fee ("PGF") may also apply to protect the value of the goods in transit. All applicable fees are disclosed to you before you confirm a booking or purchase.
An FDA will make a reasonable attempt to deliver a package to the address provided. If a Receiver is unavailable or rejects a package, and the Sender has purchased additional delivery attempts, further attempts will be made as configured. If all permitted attempts are exhausted, or the Sender does not authorise further attempts, the package will be returned to the Sender, subject to any applicable return fee.
Where a Sender arranges for a package to be dropped off at a designated point rather than collected directly, the delivery job proceeds under the same terms as a standard pickup, adjusted for the drop-off logistics disclosed at booking.
A Sender may cancel a delivery job before completion, subject to the cancellation terms applicable to the job's status at the time of cancellation. Depending on how far a job has progressed, cancellation may result in a partial charge (for example, to cover work already performed or costs already incurred) and, in some cases, compensation to the assigned FDA for work completed. The applicable cancellation terms, and the exact amount you would be charged, are disclosed to you before you confirm a cancellation.
An FDA may also decline to continue with an assigned job in certain circumstances. Where an FDA cancels or is removed from a job, FD24 will reassign the job to another available FDA where possible. FD24 does not impose a financial penalty on an FDA for cancelling a job; instead, an FDA who cancels forfeits any progress-based earnings on that job to whichever FDA ultimately completes the delivery.
As stated in Section 3.2, MWP funds under Payment Protection are refunded to the Receiver in full upon cancellation, independent of any delivery-fee cancellation charge.
Where a package cannot be delivered and is returned to the Sender, a return fee may apply, calculated on the same basis as the original delivery fee unless otherwise disclosed. The FDA assigned to the original delivery, or a reassigned FDA, will be responsible for completing the return leg.
Except where protection is expressly provided through an applicable Package Guarantee Fee (PGF) or otherwise required by applicable law, FD24 is not responsible for loss of, damage to, or deterioration of goods occurring during transportation by an independent Flex Delivery Agent.
The Marketplace feature allows Sellers to list items for sale and Buyers to purchase them, with delivery facilitated through FD24.
Marketplace items are listed as one-of-a-kind: once an item is purchased, it is marked as sold and is no longer available for purchase by any other Buyer. FD24 is not the seller of Marketplace items and is not a party to the underlying sale contract between Buyer and Seller — our role is to facilitate the transaction and the associated delivery.
When a Buyer begins checkout for a Marketplace item, the item is temporarily reserved to that Buyer for a limited window to prevent it being purchased by more than one Buyer at the same time. If checkout is not completed within that window, or the Buyer abandons checkout, the reservation is released and the item becomes available to other Buyers again.
In the specific event that the reservation mechanism described above fails to prevent it, and two Buyers both complete payment for the same item within the same checkout window as a result, only one purchase will be honoured; the other Buyer will receive a full refund of all amounts paid for that specific transaction, including any fees, at no cost to them. This refund applies only to that narrow scenario and does not extend to disputes about a listing's accuracy, condition, or availability, which are addressed under Section 9 (Disputes Between Users).
Sellers are responsible for the accuracy of their listings, including item description, condition, and price, and for ensuring they have the right to sell the listed item. FD24 does not verify or guarantee the condition, authenticity, legality, or quality of any Marketplace item.
A Seller may mark a listed item as sold if it has been sold outside the Platform. Once marked sold, the listing is removed from active listings and cannot be reactivated; the Seller may create a new listing for a similar item if they wish.
FDAs are independent contractors and are not employees, agents, or partners of FD24. FDAs may bid on available delivery jobs and are compensated per completed delivery according to the fee structure disclosed within the Platform. FD24 does not guarantee any minimum volume of work, exclusivity, or continued access to the Platform to any FDA.
FDA access to bidding on and booking jobs may be subject to a subscription plan, which may limit the number of jobs an FDA may book or hold concurrently within a given period. FDA subscription plans may be upgraded, downgraded, or cancelled by the FDA at any time; changes take effect as disclosed at the time of the change (for example, an upgrade may take effect immediately with a pro-rated charge, while a downgrade or cancellation may take effect at the end of the current billing period).
All payments on the Platform are processed through a licensed third-party payment service provider. FD24 does not store full payment card details. Refunds due under these Terms, our Cancellation Policy, or a dispute resolution are issued to the original payment method or, where applicable, as a payout to a bank account on file, and may take a number of business days to be reflected depending on the payment provider and receiving institution.
FD24 may temporarily suspend payouts, escrow releases or refunds, and may request additional identity or transaction verification where we reasonably suspect fraud, unlawful activity or a breach of these Terms. Any such measures will be applied only for as long as reasonably necessary to complete the relevant investigation or comply with applicable law.
If a Sender, Receiver, Buyer, Seller, or FDA has an issue with a job or transaction, they may raise a dispute within the window disclosed at the time the relevant event (for example, delivery) occurred. A dispute may include supporting evidence submitted by either party. FD24 will review the dispute and issue a resolution, which may include a refund, a release of funds, or another remedy as appropriate. A dispute may be withdrawn by the party who raised it at any time before resolution. FD24's resolution of a dispute raised under this process is final as between the parties to that dispute, without prejudice to any statutory rights either party may otherwise have under applicable law.
You may be able to submit reviews, ratings, photographs, or other content through the Platform. You are solely responsible for content you submit, and you grant FD24 a non-exclusive, royalty-free licence to use, display, and reproduce such content in connection with operating the Platform.
Illegal goods, controlled substances not lawfully permitted for transport, or items requiring a licence you do not hold.
Weapons, ammunition, explosives, or hazardous materials.
Counterfeit goods, or goods known to be stolen.
Currency, negotiable instruments, or items prohibited under applicable courier or customs regulations.
Using the Platform to defraud, harass, or deceive another user.
Providing false information during account verification or job creation.
Attempting to circumvent the Platform's payment, escrow, or dispute mechanisms.
Interfering with the proper functioning of the Platform, including through automated access not authorised by FD24.
The Platform, including its software, design, trademarks, and content (excluding user-submitted content), is owned by or licensed to FD24 and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose. You may not copy, modify, reverse-engineer, or create derivative works from the Platform except as permitted by law.
We may suspend or terminate your account, or restrict your access to certain features, if you breach these Terms, if we reasonably suspect fraudulent or unlawful activity, or if required to do so by law or a competent authority. Where reasonably practicable, we will notify you of the reason for a suspension or termination. If you believe your account was suspended or terminated in error, you may request a review by contacting us using the details in Section 24; we will consider your request and respond within a reasonable time. If you request deletion of your account while you have an open delivery job, an unresolved dispute, or funds held in escrow under Section 3.2, we will complete or wind down those open matters in accordance with these Terms before finalising the deletion, and will hold or release any affected funds exactly as these Terms and applicable law require, regardless of the deletion request. Where an account is suspended, terminated, or deleted, any funds properly owed to you (for example, an unreleased escrow refund or a completed-delivery payout not yet paid out) will be settled in accordance with these Terms, subject to any amounts properly withheld for fraud, dispute, or legal reasons.
The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, FD24 disclaims warranties, express or implied, regarding the Platform, including any warranty of merchantability, fitness for a particular purpose, or non-infringement, and does not guarantee that the Platform will be uninterrupted, timely, secure, or error-free. Nothing in this Section is intended to exclude or limit any consumer protection, guarantee, or warranty that cannot lawfully be excluded or limited under the Federal Competition and Consumer Protection Act or other applicable Nigerian law, and this Section is to be read subject to those protections.
To the maximum extent permitted by law, FD24's aggregate liability arising out of or relating to your use of the Platform, for any single claim or series of related claims arising from the same transaction or event, is limited to the fees paid by you in connection with the specific transaction giving rise to the claim. Where claims arise from separate, unrelated transactions, this cap applies separately to each. FD24 is not liable for indirect, incidental, special, or consequential damages, including loss of profits or data, arising from your use of the Platform. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or wilful misconduct.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between FD24 and any user, including Senders, Receivers, Marketplace Buyers, Marketplace Sellers, or FDAs. Except as expressly stated in these Terms, no party has the authority to bind any other party.
You agree to indemnify and hold FD24, its officers, employees, and agents harmless from any claim, loss, or damage, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Platform, or content you submit, except to the extent caused by FD24's own breach or negligence.
FD24 is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, civil unrest, government action, internet or telecommunications failures, or failures of third-party service providers (including payment processors and banking partners).
Where funds are held in escrow under Section 3.2 and an event beyond FD24's reasonable control affects our banking partner or payment processor's ability to hold, process, or release those funds, FD24 will take reasonable steps to resolve the matter with the relevant institution and to release or refund affected funds as soon as reasonably possible once the event is resolved, but is not liable for the delay itself to the extent it was caused by such an event.
Before commencing court proceedings, the parties shall first attempt in good faith to resolve any dispute through negotiation. If the dispute is not resolved within thirty (30) days, either party may refer the dispute to mediation or commence proceedings before a court of competent jurisdiction in Nigeria. Nothing in this Section prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction.
We may amend these Terms from time to time to reflect changes to our services, legal obligations, or business operations. We will provide notice of material changes — meaning changes that meaningfully affect your rights or obligations, such as changes to the Limitation of Liability, Governing Law and Dispute Resolution, or fee structure sections — through the Platform, our website, or other reasonable means, with reasonable advance notice where practicable. Your continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms.
Where a dispute or claim relates to a specific transaction or event, the version of these Terms in effect at the time of that transaction or event applies to that dispute or claim, even if these Terms have since been updated.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and any Policies referenced herein, constitute the entire agreement between you and FD24 regarding your use of the Platform.
FD24's failure to enforce any provision of these Terms, or delay in doing so, is not a waiver of that provision or of any other provision, and does not prevent FD24 from later enforcing it.
Provisions of these Terms that by their nature should survive termination of your account or relationship with FD24 — including Sections 11 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 17 (Governing Law and Dispute Resolution), and this Section — will survive.
You may not assign or transfer your account or any rights under these Terms without our prior written consent. FD24 may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, restructuring, or sale of all or substantially all of its relevant assets, without requiring your consent, provided that your rights under these Terms are not materially diminished as a result.
We may give you notice under these Terms by email to the address on your account, by in-app or push notification, or by posting on the Platform or our website. Notices to FD24 should be sent to the contact details in Section 24. Notice is deemed received when sent, except where you can show it was not reasonably possible for you to receive it.
Fees disclosed on the Platform are inclusive of applicable value-added tax unless stated otherwise. FDAs, Marketplace Sellers, and other users receiving payouts through the Platform are solely responsible for determining and meeting their own tax obligations (including income tax and any applicable business registration or filing requirements) arising from their activity on the Platform. FD24 is not responsible for withholding or remitting taxes on your behalf except where required by applicable law.
If you are not satisfied with how we have addressed a complaint, you may, in addition to any rights under these Terms, refer your complaint to the Federal Competition and Consumer Protection Commission (FCCPC) or another applicable regulatory authority, without affecting any other rights you may have.
Questions about these Terms may be directed to:
FlexDelivery24 Nigeria Limited
Email: support@flexdelivery24.com
Website: https://flexdelivery24.com
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