Legal
In this Privacy Policy:
Platform means the FlexDelivery24 mobile application, website, marketplace and related services.
Personal Information means any information relating to an identified or identifiable individual.
Processing includes collecting, recording, storing, using, sharing, transferring, deleting or otherwise handling personal information.
FDA means a Flex Delivery Agent registered on the Platform.
This Privacy Policy explains how FlexDelivery24 ("FD24", "we", "us", or "our") collects, uses, stores, discloses, transfers, and otherwise processes your personal information when you access or use our mobile application, website, marketplace, delivery platform, or any related services.
This Privacy Policy applies to all users of the Platform, including:
Senders
Receivers
Marketplace Buyers
Marketplace Sellers
Flex Delivery Agents ("FDAs")
Visitors to our website
Name
Phone number
Password
Date of birth
Gender (if collected)
Profile photo
Government ID
CAC documents
Business information
Bank account
Package description
Marketplace listings
Photos
Reviews
Messages
Pickup address
Delivery address
GPS coordinates
Delivery instructions
Receiver information
Device model
Device ID
OS
IP address
App version
Browser
Crash logs
Analytics
Depending on the permissions you grant and the services you use, FlexDelivery24 may collect location information from your device. Further details on how we use location information are provided in Section 4 of this Privacy Policy.
We use your personal information for the following purposes:
To create, manage and verify your FD24 account.
To verify your identity and complete Know Your Customer (KYC) checks for individuals, businesses and Flex Delivery Agents (FDAs).
To calculate delivery fees and facilitate the creation, assignment and completion of delivery jobs.
To process marketplace transactions, payments, refunds, payouts and Payment Protection transactions.
To match delivery requests with suitable Flex Delivery Agents.
To enable real-time delivery tracking and provide delivery status updates.
To communicate with you regarding your account, deliveries, marketplace transactions, security alerts, customer support requests and service notifications.
To investigate complaints, disputes, suspicious activities and fraudulent transactions.
To monitor, maintain, improve and develop the Platform, including troubleshooting, analytics and performance monitoring.
To comply with applicable laws, regulations, court orders and lawful requests from government or regulatory authorities.
To protect the rights, property, safety and security of FlexDelivery24, our users and third parties.
Depending on the services you use and the permissions you grant, FlexDelivery24 may collect and process location information to:
Calculate delivery fees and estimated delivery times.
Display pickup and delivery locations.
Enable Senders and Receivers to track deliveries in real time.
Assist Flex Delivery Agents (FDAs) with navigation and route optimisation.
Verify pickups and deliveries.
Detect and investigate fraudulent or suspicious activities.
Improve the accuracy, safety and efficiency of our delivery services.
Location permissions are requested through your device. You may control these permissions through your device settings; however, disabling location access may limit or prevent certain features of the Platform from functioning properly.
Where background location data is collected, FlexDelivery24 will clearly disclose this within the Platform and obtain any permissions required under applicable law.
FlexDelivery24 processes location information only to the extent necessary to provide the relevant services and does not collect or process location information beyond what is reasonably required for those purposes.
Payments made through the Platform are processed by licensed third-party payment service providers. FlexDelivery24 does not store full debit or credit card details.
Where Payment Protection is used, funds may be held by or under the control of a licensed financial institution or regulated payment service provider acting in accordance with applicable financial regulations until the agreed conditions for releasing the funds have been satisfied.
We collect and process payment-related information necessary to facilitate transactions, issue refunds, process payouts to eligible users, prevent fraud, resolve disputes and comply with applicable legal and regulatory requirements.
Bank account information provided by Flex Delivery Agents (FDAs), Marketplace Sellers or other eligible users is used solely for processing payouts and other authorised transactions.
FlexDelivery24 shares personal information only where necessary to operate the Platform, facilitate transactions, comply with applicable legal obligations, prevent fraud, or protect the rights, safety and security of FlexDelivery24, our users and third parties.
We may share your personal information with:
Other users of the Platform, where necessary to facilitate a transaction or delivery. For example, Senders, Receivers, Marketplace Buyers, Marketplace Sellers and Flex Delivery Agents (FDAs) may receive the contact and delivery information required to complete a transaction.
Licensed payment service providers and financial institutions for payment processing, Payment Protection, refunds, payouts and fraud prevention.
Service providers that support the operation of the Platform, including cloud hosting, mapping and location services, identity verification services, analytics providers, email providers and SMS providers.
Law enforcement agencies, regulators, courts or other competent authorities where required by applicable law or in response to a lawful request.
Professional advisers, auditors or legal representatives where necessary to protect the legitimate interests of FlexDelivery24 or comply with legal obligations.
FlexDelivery24 does not sell, rent or trade your personal information to third parties for their own marketing purposes.
FlexDelivery24 uses cookies, authentication tokens and similar technologies on our website and applications to:
Authenticate users and maintain secure login sessions.
Remember your preferences and settings.
Improve the security of the Platform and detect unauthorised access.
Analyse how users interact with the Platform to improve performance and user experience.
Maintain the proper operation of our website and services.
You may configure your browser or device to reject or manage cookies; however, doing so may affect the availability or functionality of certain features of the Platform.
FlexDelivery24 may send you push notifications, SMS messages, emails or other electronic communications relating to your use of the Platform.
These communications may include:
One-Time Passwords (OTPs) and account verification messages.
Security alerts and notifications about your account.
Delivery status updates and real-time tracking notifications.
Payment confirmations, payout notifications and refund updates.
Customer support communications.
Service announcements relating to the operation, maintenance or security of the Platform.
Where required by applicable law, we will obtain your consent before sending marketing or promotional communications. You may opt out of marketing communications at any time; however, you may continue to receive essential service-related communications that are necessary for the operation of your account and the Platform.
FlexDelivery24 retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide the Platform, comply with applicable legal and regulatory obligations, resolve disputes, enforce our agreements and protect our legitimate business interests.
The length of time we retain personal information depends on the type of information, the purpose for which it was collected and our legal or regulatory obligations.
Where you close or delete your account, we may retain certain information, including transaction records, payment records, identity verification records, fraud prevention records and other information required to comply with applicable laws, resolve disputes or enforce our legal rights.
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our internal data retention policies and applicable law.
You may request the deletion of your FlexDelivery24 account at any time through the Platform or by contacting us using the details provided in this Privacy Policy.
Where you request account deletion, we will delete or anonymise your personal information where required and permitted by applicable law.
We may retain certain information after your account has been deleted where retention is necessary to:
Comply with applicable legal and regulatory obligations.
Complete outstanding transactions or resolve ongoing disputes.
Detect, prevent or investigate fraud, abuse or other unlawful activities.
Enforce our Terms and Conditions or other legal rights.
The deletion of your account does not automatically delete records that FlexDelivery24 is legally required or otherwise permitted to retain.
FlexDelivery24 implements appropriate technical, organisational and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
These measures may include:
Encryption of sensitive information where appropriate.
Role-based access controls to limit access to authorised personnel.
Authentication and identity verification procedures.
System monitoring, logging and security auditing.
Secure cloud infrastructure and network security measures.
Regular security maintenance, updates and vulnerability management.
Although we take reasonable steps to protect your personal information, no method of transmitting information over the Internet or storing electronic data is completely secure. Accordingly, FlexDelivery24 cannot guarantee the absolute security of your personal information.
Subject to applicable law, you may have certain rights regarding the personal information that FlexDelivery24 holds about you.
These rights may include:
The right to request access to your personal information.
The right to request the correction of inaccurate or incomplete personal information.
The right to request the deletion of your personal information, subject to applicable legal and regulatory requirements.
The right to withdraw your consent where our processing is based on your consent.
The right to object to or request the restriction of certain processing activities where permitted by applicable law.
The right to lodge a complaint with the appropriate data protection authority where you believe your personal information has been processed unlawfully.
The availability of these rights depends on the applicable data protection laws and the circumstances in which your personal information is processed.
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may request additional information to verify your identity before processing your request.
FlexDelivery24 is intended for use only by individuals who are at least 18 years of age or have the legal capacity to enter into a binding contract under applicable law.
We do not knowingly collect or process personal information from individuals who do not meet these requirements. If we become aware that personal information has been collected from a person who is not eligible to use the Platform, we may suspend or terminate the relevant account and take reasonable steps to delete the personal information, unless we are required to retain it by applicable law.
FlexDelivery24 may transfer, store or process personal information outside Nigeria where this is necessary to provide the Platform or where we engage third-party service providers that operate internationally.
Where personal information is transferred outside Nigeria, FlexDelivery24 will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and that appropriate safeguards are implemented to protect your personal information.
By using the Platform, you acknowledge that your personal information may be transferred to and processed in jurisdictions that may have different data protection laws from those of Nigeria. Regardless of where your personal information is processed, FlexDelivery24 will take reasonable steps to ensure it is protected in accordance with this Privacy Policy and applicable law.
FlexDelivery24 takes data security incidents seriously and maintains procedures for identifying, investigating and responding to actual or suspected personal data breaches.
Where a personal data breach occurs, we will take appropriate steps to contain the incident, assess its impact, mitigate potential harm and restore the security of our systems where reasonably possible.
Where required by applicable law, FlexDelivery24 will notify the appropriate regulatory authorities and affected individuals within the timeframes prescribed by law.
FlexDelivery24 uses trusted third-party service providers to support the operation of the Platform. These service providers may process personal information on our behalf or in connection with the services they provide.
These third-party service providers may include:
Payment service providers that facilitate payments, refunds, payouts and Payment Protection transactions.
Cloud hosting and infrastructure providers that host and maintain the Platform.
Mapping and location service providers that enable address searches, route calculations and real-time delivery tracking.
Identity verification providers that assist with Know Your Customer (KYC) and account verification processes.
Email, SMS and notification service providers that deliver account, security and delivery communications.
Analytics and monitoring providers that help us understand how the Platform is used, improve performance and identify technical issues.
FlexDelivery24 requires its third-party service providers to process personal information only for authorised purposes and in accordance with applicable laws and appropriate contractual obligations.
FlexDelivery24 processes personal information only where we have a lawful basis to do so under applicable law.
Depending on the circumstances, these lawful bases may include:
Processing that is necessary to provide the Platform and perform our contractual obligations.
Processing based on your consent.
Processing necessary to comply with legal or regulatory obligations.
Processing necessary to protect the legitimate interests of FlexDelivery24, our users or third parties, provided that such interests are not overridden by your rights and freedoms.
Where we rely on your consent to process personal information, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
FlexDelivery24 may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, technology or business operations.
Where we make material changes to this Privacy Policy, we will provide notice through the Platform, our website, email or other appropriate communication channels, where required by applicable law.
The updated Privacy Policy will become effective on the date it is published, unless otherwise stated. Your continued use of the Platform after the updated Privacy Policy becomes effective constitutes your acknowledgement of the updated Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is processed, you may contact FlexDelivery24 using the details below:
FlexDelivery24 Nigeria Limited
Email: privacy@flexdelivery24.com
Website: https://flexdelivery24.com
Where required by applicable law, privacy-related requests may also be directed to our designated Data Protection Officer or other authorised privacy representative.
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